In some cases you may require an invoice or receipt for the subscription you paid, for example for tax exemption or accounting records.
Individual pricing:
To access your invoices, log in to your Twelve Data account and navigate to the Billing section from your account dashboard. In the Invoices subsection, all your paid invoices can be viewed and downloaded as formal documents.
For individual subscriptions, payments are processed via Paddle. Invoices and receipts are sent to your email after each payment. You can also view and download them anytime in the Customer portal, which can be accessed from the Payment methods section in your account.
Business pricing:
For business subscriptions, invoices can be accessed in your Twelve Data account.
Go to the Billing section in your dashboard and open the Invoices subsection, where all paid invoices can be viewed and downloaded.
Additional Support
If you encounter any problems that are not solved through the above steps, reach out to Twelve Data support for personalized help.
The support team investigates and resolves billing specific issues efficiently.
Currently, invoices are available for download only for payments made using a credit card.
If you used PayPal and cannot find your invoices, ensure your account details are correct and contact Twelve Data support for further assistance.
If specific invoices are still missing after following these steps, contact support with details to allow further investigation.
Twelve Data’s billing team ensures invoice records are complete and accessible.