Why WebSocket is not working?
Full access to the WebSocket server is available only with the Pro plan. However, you can still connect and test various symbols with lower-tier plans. If you're unsure about your plan, you can check it in your dashboard or via the /api_usage endpoint.
Another common issue could be closed markets or holidays, so please verify this for each exchange individually.
What is the maximum number of connections allowed to the server?
Up to 3 connections can be established, typically used for local, stage, and production
environments.
How many symbols can be streamed simultaneously?
The number of symbols that can be streamed simultaneously depends on the plan. For
example, the Pro 610 plan supports up to 1,500 symbols, while the Ultra plan
supports up to 10,000 symbols.
What does the 100 events per minute limit refer to?
This limit does not affect the number of price updates received from the server. Instead, it restricts the number of events (subscribe, unsubscribe, reset) that can be sent from the client to the server.
Do the API credits affect the WebSocket credits, or vice versa?
No, each plan that supports WebSocket has two separate credit counters: one tracks the number of API requests sent to the server per minute, and the other monitors the number of simultaneous symbol subscriptions. These two counters operate independently and do not affect each other.
Can I receive technical indicators values, OHLC, or bid/ask prices?
Currently, we do not offer the option to receive these values via WebSocket. We're
actively working on new features and will keep you updated!
How can I test WebSocket? Is it available with the Basic plan?
Yes! WebSocket can be tested with the Basic and Grow plans. For a detailed explanation
of how it works, please refer to the Trial article and the WebSocket documentation.